General Topics

• Consolidate That! Podcast — Focuses on critical corporate topics in the veterinary business, including improving clinical care, customer and employee experience, combining proven processes with modern technology, and ways to expand shareholder value using clear performance metrics. Hosted by Dr. Ivan Zak and Ryan Leech.

Establishing a New Practice

• New Clinic Checklist
  | Source: OVMA
  • Members Only Center > Practice Management > Finance & Ownership
• Practice Management Essentials | Source: VetPartners
• Small Businesses: Plan, Launch, Manage, Grow | Source: U.S. Small Business Administration
• Understanding the Veterinary Practice: Growing the Practice Business | Source: VetVance
• You’ve Found a Practice to Buy. Now What? | Source: Veterinary Team Brief

Management Tools & Techniques

• 7 Steps to Excellence | Source: Veterinary Management Consultation, Inc.
• How to Deter Theft and Fraud in your Veterinary Practice | Source: Veterinary Management Consultation, Inc.
• Managing Up: Monthly Management Reports | Source: Veterinary Management Consultation, Inc.
• Running your Practice: Benefits of Lean Management | Source: AVMA

Practice Efficiency

• 5 Veterinary Practice Time Savers | Source: Veterinary Management Consultation, Inc.
• 10 Ways to Improve Efficiency and Profitability in Your Practice | Source: Veterinary Management Consultation, Inc.
• Practice Model Efficiency for Wellbeing and Profit | Source: AVMA

Pricing

• Pricing Strategies for a Successful Veterinary Practice | Source: AVMA

Technology

• Balancing Technology & the Human Connection | Source: Veterinary Team Brief
• Be Smart About Using Smartphones in Practice | Source: Veterinary Team Brief
• EVMR 101: Why & How to Take Your Practice Electronic | Source: Veterinary Team Brief
• How to Leverage All Your Practice Data | Source: Veterinary Team Brief
• Should Your Practice Have an Online Pharmacy? | Source: Veterinary Team Brief
• The State of Veterinary Practice Software | Source: Veterinary Team Brief
• Using Technology to Improve Practice Communication | Source: Veterinary Team Brief

Communication & Education

• Difficult Veterinary Clients: A Blessing or a Curse? | Source: Get MotiVETed
• Effective vs. Ineffective Ways to Talk About Flea Control | Source: Partners for Healthy Pets
• Effective vs. Ineffective Ways to Talk About Heartworm Prevention | Source: Partners for Healthy Pets
• Effective vs. Ineffective Ways to Respond to a Client’s Medical Questions | Source: Partners for Healthy Pets
• Empower Your Clients by Educating Them | Source: Veterinary Management Consultation, Inc.
• Referral & Consultation Guidelines | Source: AAHA
• Talking about Medications with Clients
  Members Only
  | Source: OVMA
  • Members Only Center > Legal & Regulatory > Drugs & Pharmacy > Guidance Documents
• Talking about Payment Options | Source: Partners for Healthy Pets
• Talking about Third-Party Financing | Source: Partners for Healthy Pets
• Talking about Treatment Plans and Costs | Source: Partners for Healthy Pets
• How Effective Communication Can Improve Your Practice | Source: AVMA
• Using Technology to Improve Practice Communication | Source: Veterinary Team Brief

See Also: Public Resources ❯❯

Conflict

• Difficult Veterinary Clients: A Blessing or a Curse? | Source: Get MotiVETed
• Vets & Pets of Divorce: Tips to Help Veterinarians Stay Out of the Fray & Avoid Confrontation | Source: Veterinary Team Brief

Relationship Building

• Give Clients an Experience, Not Just an Appointment | Source: Veterinary Team Brief
• History & Relationship-Building | Source: Partners for Healthy Pets
• Honoing Deceased Pets | Source: Veterinary Team Brief
  • Purchase OAHF Sympathy Cards & Pet Memorials

Retention Strategies

• Follow-up visits | Source: Today's Veterinary Business
• Forward Booking | Source: Partners for Healthy Pets
• How to Reduce Your Client Wait Times | Source: Veterinary Management Consultation, Inc.
• How to WOW! and Impress your Veterinary Clients | Source: Veterinary Management Consultation, Inc.
• Inactive Client Program | Source: Partners for Healthy Pets
• Monthly Payment Preventive Healthcare Plans | Source: Partners for Healthy Pets

Compliance

• Controlled substances: Strict protocols, records crucial to compliance | Source: DVM360

Diversion

• Be vigilant with controlled veterinary drugs | Source: DVM360
• Dealing with Drug Theft by an Employee
  • Members Only Center > Legal & Regulatory > Regulation Station Archive > Drugs, security & storage

Online Pharmacies

• Start Your Own Veterinary Online Pharmacy | Source: Veterinary Management Consultation, Inc.

Staff Health

• Drug-Free Workplace Advisor | Source: U.S. Department of Labor

See Also: Drugs & Pharmacy ❯❯

and Legal & Regulatory ❯❯

• Educational Videos for Veterinary Teams | Source: AAFP
• How to Make Your Practice Cat Friendlier | Source: Partners for Healthy Pets
• The Cat Friendly Practice® Program - Elevating Feline Care | Source: AAFP
• The Path to Better Feline Care: The AAFP's Cat Friendly Practice® Program | Source: AAFP
• Why Fear Free Certification is More Than a Good Idea | Source: Veterinary Management Consultation, Inc.

General

• How is Your Practice’s Financial Health? | Source: Veterinary Management Consultation, Inc.
• Practice Management Essentials | Source: VetPartners

Fraud & Theft

• The case of the embezzling veterinary employee | Source: DVM360
• Dealing with Drug Theft by an Employee
  • Members Only Center > Legal & Regulatory > Regulation Station Archive > Drugs, security & storage
• How to Deter Theft and Fraud in your Veterinary Practice | Source: Veterinary Management Consultation, Inc.

Income & Expenses

• Can you afford that new veterinary equipment? | Source: DVM360
• Is Accounts Receivable Really Bad? | Source: Veterinary Management Consultation, Inc.
• Little Numbers Turn Into Big Numbers | Source: Veterinary Management Consultation, Inc.
• Merging Medicine and Management: Revenue Generation, Operating Expenses, and Pharmacy Pricing | Source: VetVance
• Puzzling over veterinary retail? | Source: DVM360
• Start Your Own Veterinary Online Pharmacy | Source: Veterinary Management Consultation, Inc.
• Understanding the Veterinary Practice: Increasing Your Average Patient Charge | Source: VetVance
• Understanding the Veterinary Practice: Profitability & Income | Source: VetVance
• Why you Should Fight for Your Pharmacy or Risk Losing Revenue | Source: Veterinary Management Consultation, Inc.

Taxes

• OVMA Sales & Use Tax Manual
  | Source: OVMA
  • Members Only Center > Practice Management > Finance & Ownership

General

• Generational Work Styles: How to Bridge the Gap | Source: Veterinary Team Brief
• Guidelines for Use of Trainees and Volunteers in Veterinary Practice | Source: AVMA
• Practice Management Essentials |Source: VetPartners
• The Uncharted Veterinary Podcast — For veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. Hosted by Dr. Andy Roarke and Stephanie Goss.
• Veterinary Viewfinder Podcas‪t‬ — Weekly podcast dedicated to tackling the toughest topics in veterinary medicine. Hosted by Dr. Ernie Ward & Beckie Mossor, RVT.

Discrimination & Harassment

• Embracing Change: Is Yours a Female-Friendly Practice? | Source: Veterinary Team Brief
• Harassment and Discrimination-Free Veterinary Workplace: Model Policy | Source: AVMA
• Is a Sexual Harassment Suit Possible in Your Practice? | Source: Veterinary Team Brief
• The Pregnancy Discrimination Act of 1978 | Source: U.S. Equal Employment Opportunity Commission
• Too Old or Not Old Enough? | Source: Veterinary Management Consultation, Inc.

Employee Health

• 3 Simple Steps to Create a Culture of Wellbeing in Your Veterinary Hospital | Source: Get MotiVETed
• Are you working while ill? | Source: Care for Your Mind
• Business two-for-one: Supporting the mental health of employees improves profits | Source: Care for Your Mind
• Depression costs the country billions in lost productivity | Source: Care for Your Mind
• It’s good business to support mental health in the workplace | Source: Care for Your Mind
• Policy in practice: How companies can address mental health | Source: Care for Your Mind
• Setting Up a Workplace Wellbeing Program | Source: AVMA
• Shift work won’t kill your vet techs, but it will cause burnout | Source: VetVine

Policies

• Should Veterinary Professionals Be “Friends” with Clients on Facebook? | Source: Veterinary Team Brief
• Top 5 Items Every Policy Manual Should Include | Source: Veterinary Team Brief
• Update Your Employee Manual | Source: Veterinary Management Consultation, Inc.

Recruitment & Staffing

• 5 Ways to Recruit Like a Boss | Source: Veterinary Management Consultation, Inc.
• 7 simple steps to help reduce employee turnover & 15 Ways to Enhance Employee Retention | Source: Veterinary Management Consultation, Inc.
• The 10 Most Important Questions to Ask When Interviewing | Source: Veterinary Team Brief
• The Behavioral Interview: How It Can Work For Veterinary Practices | Source: Veterinary Team Brief
• Face-to-Face: Still the Best Way to Hire | Source: Veterinary Team Brief
• Finding and Keeping Your Best Employees | Source: Veterinary Management Consultation, Inc.
• How to Leverage your Support Staff | Source: Veterinary Management Consultation, Inc.
• The Importance of Onboarding and Training | Source: Veterinary Management Consultation, Inc.
• Maximize Your Time with Effective Scheduling | Source: Veterinary Management Consultation, Inc.
• Stop the Revolving Door at your Veterinary Practice | Source: Veterinary Management Consultation, Inc.
• Understanding the Veterinary Practice: Staffing | Source: VetVance

Performance & Discipline

• Practice managers: Hack your review process | Source: DVM360
• Progressive Discipline | Source: Veterinary Management Consultation, Inc.
• What do you do when veterinary staff members break equipment? | Source: DVM360
• You Need Employee Performance Logs | Source: Veterinary Management Consultation, Inc.
• What Every Business Owner Should Know About the Termination of Employees | Source: Oberman Law Firm

Wages & Benefits

• How to Stay Competitive by Paying a Fair Wage | Source: Veterinary Management Consultation, Inc.
• How to Talk About Wage with Your Veterinary Employees | Source: Veterinary Management Consultation, Inc.
• Pet perks: Data on veterinary employee benefits | Source: DVM360
• The pros and cons of high-deductible health insurance plans | Source: Care for Your Mind
• Veterinary Salary Estimator | Source: AVMA
• Why Is Wage Such A Slippery Subject? | Source: Veterinary Management Consultation, Inc.

Inventory

• Basics of inventory | Source: DVM360
• Establishing an Inventory Counting Schedule | Source: VetLogic
• Goals for Successful Inventory Management | Source: VetLogic
• Inventory Management Mistakes | Source: VetLogic
• Inventory Nation Podcast — Hear the stories and voices of vet med AND help manage and control your inventory. Hosted by Nicole Clausen.
• Revamping Your Inventory System | Source: VetLogic
• Theft and Fraud, How to Deter | Source: Veterinary Management Consultation, Inc.

Recordkeeping

• Controlled substances: Strict protocols, records crucial to compliance | Source: DVM360
• Create airtight medical records | Source: DVM360
• OAC 4741-1-21 Recordkeeping

See Also: Legal & Regulatory ❯❯

• 4 Traits of Effective Leaders in Veterinary Medicine | Source: Veterinary Team Brief
• 5 Steps to Better Practice Leadership | Source: Veterinary Team Brief
• Being the Best Mentor: A practical guide to the mentoring relationship | Source: VIN Foundation
• How to Empower Your Team | Source: Veterinary Management Consultation, Inc.
• Leadership Skills | Source: VetVance
• Mentoring Guidelines | Source: AAHA
• Mentorship in the Veterinary Practice: Good for the Mentor & Mentee | Source: Veterinary Team Brief
• Mentorship Toolkit Resources | Source: AAHA & VetPartners
• Women in Veterinary Leadership | Source: Veterinary Team Brief

See Also: Recent Graduates ❯❯